Delivery Policy for Medsbag

Delivery Areas

We deliver within Sweden, Germany, Norway, and Denmark. For deliveries to other countries, please contact our customer service for information regarding possibilities and costs.

Delivery Times

We strive to process and ship your order within 1–2 business days after receiving payment. The delivery time via mail or courier is normally 2–5 business days within Sweden, though this may vary depending on distance and season.

Shipping Costs

Shipping costs are automatically calculated at checkout based on weight, volume, and delivery address. Any discounts or promotions may affect the final shipping price.

Delivery Methods

We use reliable shipping partners to ensure your products reach you on time and in good condition. Once your order has been shipped, you will receive a tracking number whenever possible.

Risk and Ownership

The risk for the product passes to you once the item leaves our warehouse. It is your responsibility to inspect the package upon receipt.

Delays

We are not responsible for delays caused by shipping companies, postal services, weather conditions, or other factors beyond our control.

Returns and Claims

Returns are not accepted unless the items are damaged. Damaged or incorrect products must be reported within 7 days of receipt.