Effective Date: 20/05-2025

At Medsbag, we are committed to protecting our users' privacy and security. This Privacy Policy describes the types of information we collect, how it is used, and the measures we take to protect it. By using the Medsbag app, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you use the Medsbag app:

Personal Information: When you register an account, we may collect personal information such as your name, email address, phone number, and other contact details. This information is used to create and manage your account

Health Data: The Medsbag app allows users to input medical details regarding their children’s conditions, including allergies, medications, and other vital health information. This data is necessary for the app’s functionality and is stored securely.

Device Information: We collect device-related data, including device type, operating system version, and other technical information to ensure compatibility and improve the user experience.

Usage Data: We may collect data on how you use the app, including app interactions, features accessed, and crash reports. This helps us improve the app and resolve any issues.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Medsbag app.
• To manage your account and provide customer support.
• To personalize and enhance your experience within the app.
• To send important updates or notifications related to the app.
• To prevent fraud, abuse, or other harmful activity within the app.

3. Permissions and APIs Accessing Sensitive Information

Certain features in the Medsbag app may request permission to access sensitive data, such as contacts or photos. These permissions are only requested if necessary for the app’s functionality, and we will ask for your consent before accessing sensitive information.

We do not collect or store any sensitive information without your explicit consent, and we ensure that all granted permissions align with the app’s core functions.

4. Device and Network Abuse

We strictly prohibit any actions that may abuse the device or network used to access the Medsbag app. This includes, but is not limited to:

• Unauthorized access to or modification of device settings.
• Network abuse such as spamming or flooding.
• Distribution of malware or other harmful software.

If abuse is detected, we may suspend or terminate your account and report the activity to the relevant authorities.

5. Fraudulent Behavior

We are committed to providing a transparent and trustworthy experience for all users. The following behaviors are strictly prohibited:

Misleading Information: Providing false or misleading information about your identity, medical conditions, or other personal data.

Fraudulent Activities: Deception, such as using the app to mislead others or steal personal data.

Impersonation: Pretending to be another person or organization, or misrepresenting your affiliation with Medsbag.

Fraudulent behavior may lead to the suspension or termination of your account, as well as legal action if required.

6. Google Play Target API Level Policy

The Medsbag app complies with Google Play’s Target API Level Policy, ensuring it supports the latest version of the Android operating system and provides users with the best possible security and functionality. We update the app regularly to meet the new API level requirements set by Google.

7. Your Rights and Control Over Your Data

You have the right to access, update, or delete the information we have about you. You can:

• Access your account settings to update your personal and medical information.
• Request a copy of the data we have collected.
• Delete your account at any time by contacting us directly.

Please note that deleting your account may result in the loss of certain features or functionality within the app. 

8. Data Security

We take the security of your data seriously. We implement industry-standard security measures, including encryption and secure data storage, to protect your information from unauthorized access or disclosure.

However, no method of data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee complete security for all data transmitted to or from the app.

9. Third-Party Services

The Medsbag app may integrate with third-party services, such as cloud storage providers, to store your data securely. These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the practices or policies of third-party providers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. We will notify you of any significant changes by updating the "Effective Date" at the top of this policy. By continuing to use the app after such changes, you accept the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Email: info@medsbag.com